Returns & Refunds policy

At Mind the Storm, we value your satisfaction and want to ensure that you have a positive shopping experience. Please take a moment to familiarize yourself with our refund policy to understand your rights and responsibilities regarding returns and refunds.

1. Refund Eligibility

We offer refunds under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective or damaged, you may be eligible for a full refund or replacement. Please notify us within 7 days of receipt, and we will guide you through the return process.

• Incorrect Product: If you receive a product different from what you ordered, contact us within 7 days of receipt, and we will arrange for a return or exchange.

• Change of Mind: For non-faulty products, you may return them within 7 days of purchase, provided they are unopened, unused, and in their original packaging. We will issue a refund, excluding any shipping charges.

2. Refund Request Process

To request a refund, follow these steps:

• Contact our Customer Service: Send an email to customerservices@mindthestorm.uk to initiate a refund request. Please provide your order number, a detailed reason for the refund, and any supporting evidence (photos for damaged products, if applicable).

• Wait for Approval: Our team will review your request and notify you of its approval or rejection within 7 business days.

• Return the Product: If your request is approved, we will provide you with instructions on how to return the product. You are responsible for shipping the item back to us.

• Inspection and Refund: Once we receive the returned item and verify its condition, we will process your refund. This may take another 5 business days to reflect in your account, depending on your payment method.

3. Non-Refundable Items

Please note that the following items are non-refundable:

• Please note that the following items are non-refundable:

  • Downloadable digital products.

  • Personalized or custom-made products.

  • Perishable goods (e.g., food items).

  • Gift cards or vouchers.

4. Shipping Costs

We will only refund the cost of the product and not the original shipping charges. If you received free shipping as part of a promotion, the cost of the shipping will be deducted from your refund.

5. Contact Information

If you have any questions or need further assistance, please contact us at:

Mind the Storm

customerservices@mindthestorm.uk

C/O Daisybank House, 17-19 Leek Road, Cheadle. ST10 1JE

6. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date of the update.

By shopping with Mind the Storm, you agree to adhere to this refund policy.

Last Updated: October 2023

Mind the Storm thanks you for your trust and support.